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Customization request

If you are in need for a customization on one of our themes or plugins, you can ask us for a quote. We offer services ranging from development to design: we analyze your request, agree on turnaround times and costs, and deliver the customization to you. This way, not only you get skilled people to work on your project, you also benefit from the fact that those people are the ones who designed the theme/plugin in the first place, so they know it by hand.

There are a few caveats you’ll need to abide by in order to request customization work:

  1. You must have purchased the product from us, here or on ThemeForest, so you’ll need to provide a valid purchase code for the theme/plugin. Note that customization is not linked in any way to support validity: all we need from you is the item’s purchase code.
  2. In case of a theme customization, you must ensure that you are running a child theme instead of the main parent theme. This is a good practice in general, but it is especially true in the case of customizations: we will be performing the work on the child theme, so that you’ll still be able to update the main parent theme afterwards, ensuring that you’re always running the latest and greatest version available.
  3. If you are not running a child theme, or are unable to do it, some customizations can be delivered in the form of a plugin.
  4. Be descriptive of the work you want to be done on your project. The more details you give us, the better we’ll be able to help you. If you need to share with us an image of the work you need to be done, you can upload it to Postimage and link it in the mail body.
  5. As you’ll understand, we need to manage the time at our disposal for customizations, so it would be of great help if you could indicate if you are expecting the delivery of the job by a specific date, and the budget at your disposal for the work.
  6. We accept payments through Credit Card (managed with Stripe), and the payment has to be upfront, after we’ve agreed on project specs, turnaround times and costs. Should the customization work take longer than amount of hours we’ve agreed upon, you won’t be subject to any additional cost.

After you’ve gathered all of this info, send us the details through our web form below.

We’ll have a look at your request, and get back to you: not all requests are accepted, but we’ll do our best to satisfy everyone.